Related quick links & videos Modems. Tap Add a room, Tap the room you're in. After it has done this, it suggests that you 'rescan' the room. For many, getting a booster is an easier and cheaper option to buying and setting up an entirely new system Credit: Virgin. Simple!As explained in the video, all you need to do to get your hands on an intelligent WiFi Booster is use the Connect app home scan feature. Mentioned there is an issue with Hub4 and intelligent wifi pods connecting. Turn your TV on and get connected. Disable Wi-Fi - Linksys. While connect to WiFi, Tap I’m ready. 1 ACCEPTED SOLUTION. 2. Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2. 11. HomePass works with all internet service providers and uses cloud-controlled adaptive WiFi pods to create a self-optimising WiFi network throughout the home. Networking and WiFi. Jow can I check if I'm getting kne. I use Ubiquiti/Unifi ones. Place them no more than one floor or two rooms away. TV on the go. However, a PowerLine Booster can be used instead if needed. Welcome to the community and thanks for taking the time to post here on the forums. 1) - Same as PP01-VM as far as I can tell. Once the app has confirmed a wifi blackspot, then it should allow you to order 1 Pod. Have you taken a look at our WiFi Pod Troubleshooting page to see if this can help rectify your connection issue? Have you taken a look at our. If that doesn't work you can also try calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Wait 2 mintues for Scan. Forum; Apps. The pods are connect to your account so in theory they should connect no issue if they are the latest pods. Virgin TV. I'm really hoping they are smart enough to get the intelligent pods I already have working with the new hub. Options. 4. But the kitchen is 12mb and the bedrooms upstairs range from 13mb to 22mb, one of which is used for my o. PP01-VM (V1. If you haven't changed these, then your devices may automatically reconnect. Hey leea56, thank you for reaching out and I am sorry to see the pod hasn't fixed the issues. They need to go about halfway between the Hub (or another Pod) and the blackspot. £40-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage. css"> <iframe aria-hidden="true" title="GTM" src=". Virgin Media WIFI Pods | GIG1 | - Setup & How to Use ( in depth guide )any issues don't hesitate to contact me contact: techroomuk@gmail. The two WiFi pods are not working because they are paired to the previous Hub 3. If you have wired boosters, you can skip to step 2. I can think of is to connect a separate wireless access point to the VM pod via ethernet and use the wireless access point as a dedicated network for my legacy devices. Fibre optic. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Please can you try these steps to connect the Virgin pods; Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. I note when looking - 5214168. The reason for needing the pods in. And don’t forget, our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. A few options, firstly call it in on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Good luck. Some customers will get this “ at no extra cost “. If you're a total technophobe then the pods are easiest because VM have to set. V6. Then follow the instructions on screen to finish your set up. Up to 3 WiFi Pods if needed. Then Start the scan again. This will include creating a new network name and password for the pod. This guide looks at how Virgin Media's. on 25-12-2022 11:13. You can place it in a mains socket anywhere in your proeprty. Gig1 Fibre Broadband comes with a WiFi Hub that’s capable of delivering gigabit speeds over WiFi. Gig1 Fibre Broadband will future-proof and bring harmony to your home. So I deleted the first one from the app and now the app can't find it. My Virgin Media App. Follow our easy step-by-step guide to install and activate your WiFi Pods and get ready to experience the best of Intelligent WiFi. Tap Start the scan. At least 30Mbps download speeds in every room or £100 one-off credit. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. WiFi Max. A broadband speed boost to the next available level (up to a max of 1Gbps) and up to 3 WiFi Pods (if needed) at no extra cost. So each one needs to have fairly good connectivity to at least one other device to be able to pass the messages along. It lets you run a super-intelligent WiFi home scan to smooth out any snags, manage your WiFi Pods, and pause WiFi to any device when you need to – perfect for when it’s the. 168. I've been trying to get a pod to cover the dead areas of the house for some time. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. I do not work for VM. 12 January 2021. Whilst the 1st pod can be requested, a second and third pod can only be ordered after diagnostics have been completed and we determine that a Pod is the correct fix for the connection issue. TV. They are free on Volt, 1GB or Oomph bundles. The app guides you through optimal pod placement and handles configuration. Virgin media pod is an intelligent #wifi extender. How to set up the Pods. Wi-Fi Pods. Just remember to leave it off for 10 seconds to reboot properly. This includes free WiFi Pods to extend the signal around your property and its WiFi Max Guarantee. I’m assuming this is because the Wi-Fi Pod. Our Power Pods (PP01) are for less busy households that may need a bit more of a boost than just the Hub, this also has one Ethernet port to connect to consoles/laptops/PC's or. If you’ve requested an upgrade, you’ll receive a new Virgin Media WiFi Hub in the post. Virgin Fibre Areas only. Ahead of doing this - please be aware we can only send the initial POD order out via community, and are unable to send any additional pods. Hi @stuandjan1966 . . TV. Many consider these Virgin WiFi pod units to be one of the better WiFi pod design concepts for the home. Remove all other WiFi boosters & 3rd party extenders (Netgear, TPlink etc) Plug in the new WiFi Pod halfway between the Hub and where you’re experiencing poor WiFi. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. I now get excellent WiFi throughout my house. £8p/m extra or included with Gig1 or Volt. Wi-Fi pods. The free update further develops Virgin Media Wi-Fi execution by empowering the switch to advance its association and offer the sign. 0 and 4. Community; Volt. Fix your broadband WiFi Pods and Boosters Complaints Encountering problems with your Virgin Media services or products? Then look no further than our Virgin Media help and support portal to get back on track. Broadband deals. 0c9821507a37ee02. WiFi hotspots. You need to perform the Home Scan using the Connect app in the area where the signal is low(est) or as near to there as possible. However they can be chargeable depending what package you on. Virgin Media Intelligent Mesh Wi-Fi Pod ReviewWatch Virgin Media Hub 5 Review to GrumpyMan's REVIEW. Please try the below steps as it should help if a Pod is needed; • Tap Start the scan. This can mean that a WiFi Pod (black) has a little. Pod: If you're still experiencing issues at this point, a fault swap should be considered for the pod. In terms of your questions, the answers are as follows: 3) No, the Pods should activate automatically. Think of the Hub as a radio, and WiFi as the sound - the further away you are from the radio, or the more obstacles that are in the way (walls, electronic devices etc. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Pod now working. Virgin Media Price Guides. The VM Pods link via wireless, their Ethernet port is for a devices that do not have in built WiFi, (. It is a Mesh system. At least 30Mbps download speeds in every room or £100 one-off credit. Wait 2 mintues for Scan. raindo • 8 mo. If it finds a potential signal-less spot, it’ll test our broadband speed to the WiFi Hub to make sure there isn’t a problem with your network. CantTesteThis 2 yr. If the pods are flashing blue or green they are never going to work again. The app’s available to all Virgin Media Broadband customers. Finally rang directly and managed to sort 1 pod. 5. I’m on the Gig 1 speed and I regularly received 600-700mb download speed to my devices with support Wi-Fi 6. Hi Andybeech, Thanks for using the Community Forums to get more information on our WIFI Pods, I am sorry if there has been some confusion with them 😥. In Advanced Settings you can disable your guest network as well as manage the limits of your different networks. See all your connected devices and pause WiFi to individual ones whenever you like – perfect for when it’s the kids’ bedtime. Depends what you mean by "work". If you’re not getting download speeds of at least 20Mbps in every room with one WiFi Pod, you can request a second or third by signing in to My Virgin Media, clicking on Your Package and following the steps in the WiFi Max tab. You could put a WiFi Access Point on the end of the network cable. Up to 3 WiFi Pods if needed. Options. Spent 6 hrs try to sort on customer services whatsapp chat, being fobbed off and told needed to pay for the hub 5 pods. Open the app and follow the steps to complete the set up. However I now have a spare Wifi Pod that won't. 3 weeks ago. This means you can set up multiple gateway pods by connecting them directly together via Ethernet to deliver the fastest possible performance to your devices. Tap Add a room, Tap the room you're in. Pod ethernet. Hi @bitsandpcs, Thank you for your posts and welcome back to our community forums. It is a Mesh system. And for extra reliability, the Virgin Media Connect App is at the tip of your fingertips. @Jamierawlings LOL Its and massive VM **bleep** up, the answer is no, was told twice one had been sent out then told they couldn't because old pods were on system, then told they had been removed and one was ordered. 1 ACCEPTED SOLUTION. WiFi Pods (white) contain clever tech that learns how you and your family are using your WiFi network. Virgin Media Hub 5 Wi-Fi 6 GIG 1 ReviewWatch more Home Networking videos Our WiFi guarantee with WiFi Max is our promise you’ll enjoy download speeds of at least 30Mbps in every room or get £100 bill credit. Hi @stuandjan1966 . I've moved the pod into several different locations but just blinks for hours and doesn't connect. In preperation for it coming I renamed my wifi back to the default SSID on the router along with the password, as I had previously just changed the details to avoid having to go round all my appliances to. For those who live in. Please can you try the below steps usng the Connect the app:-. Virgin Media Hub 5 Installation and change Hub 5 WiFi Network Name and change Hub 5 WiFi Password. Open the app and follow the steps to complete the set up. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Whatever the reason for your connection problems, a Wi-Fi signal booster is an affordable solution that can help the signal from the Hub go further, giving you stronger and more. " Virgin seem to have disabled this feature and only support output from the Wifi Pod's ethernet port. . on 02-06-2023 09:00. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. They’re coded to your router when you order them from Virgin. Smart WiFi Pods. Virgin Fibre customers: the app will work on a device where setup has been completed using My Virgin Media account details. If so, Tap Optimise. The WiFi Max guarantee costs just £8 per month, or is free. 2. Our new and improved two-step speed test guides you around your home room by room, testing WiFi performance in each one. However best to try it in the same room as the hub first. Our new WiFi Max service allows you to have up to 3 pods. You agree to follow our reasonable instructions and (if we require it) provide our technician with access to your home on the day agreed for your visit. Virgin Media Ireland Limited, Macken House, 39/40 Mayor Street Upper, Dublin 1. any help gratefully received as my broadband upgrade has turned into a major downgrade!I have a camera in the garden which connects via Wi-Fi but the signal is not that good. Virgin sent me the hub 4 a few days ago as part of my volt benefits. Quick tip take a note of your current SSID wifi network name and transfer it to your HUB. Here’s how: 1. Re: Hub 5: Our first ever WiFi 6 broadband router. 1 ACCEPTED SOLUTION. on 11-07-2023 21:26. 10 out of 10 for the engineers service. SpeedBoth types of Virgin Media WiFi Pods use the same mesh technology to boost your home WiFi coverage. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. Colleague reckons a new hub upgrade - 5388444. That means double the mobile data on every eligible O2 Pay Monthly plan in your household. 1. . However when going back downstairs, even though I’m in range of the hub, my iPhone sta. Stay connected with problem-sorting Intelligent WiFi . To support these networks, UK cable broadband provider Virgin Media has teamed up with smart home services provider Plume to bring smarter Wi-Fi. However best to try it in the same. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. The SSID must be password protected. Speeds at router c1g. 1 Kudo. 0c9821507a37ee02. Tap Start the scan. I cant even log onto virgin media its that rubbish. The adaptors did not arrive. Connect your pod to your router using an Ethernet cable. Up to 3 WiFi Pods if needed. Reset Hub. Check out our guide - How to pay my Virgin Media bill. As you are a Volt customer, you get the Pods free, otherwise they are £8 pm. To set them up, you just plug the pod into any regular wall outlet in your home. I have included a diagram below to. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. However, you would soon pay off that cost by buying your own wireless solution that will be yours to own and use forever, although the VM Pods should be a simpler option. Introducing Smart WiFi. Just make sure your mobile is on the correct VM wifi network and not using any VPN's. Gaming Support. Hey folks, new here. Connect app informs me we have zero wifi in one bedroom and not much more in the kitchen, and suggests ordering a wifi pod. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. 3. WiFi Pods are a brilliant and affordable solution for combatting wireless signal dead zones around your home, delivering a strong connection to every nook and cranny. Please let me know how you get on. Options. Virgin Phone Switchover. Phone. (note: the coaxial cable will need to be unscrewed). Virgin Media Intelligent WiFi Pod. Virgin Fibre Areas only. 1 ACCEPTED SOLUTION. . Then told no and ordered again, then received email to saying wifi extenters starter pack. No, the WiFi Pods only work when the Virgin Media Hub is in Router Mode, with a single SSID and Channel Optimisation enabled. Take control of your WiFi: • Run a super-intelligent WiFi home scan to test speeds all around the home • View, manage and even order WiFi Pods*Intelligent WiFi Plus from Virgin Media combines a suite of new, automatically deployed features on its Hub 3 and Hub 4 routers with brand new Intelligent WiFi Pods that help to extend WiFi reach and speeds throughout the home. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features NFL Sunday Ticket Press Copyright. The Hub's location could also be causing the coverage problem so we do need to check the positioning of it. Connect the coaxial cable. While connected to WiFi, Tap "I’m ready " and then wait a couple of minutes for the scan to complete, and then tap Continue. Connect your devices to the new wireless. Wednesday. Here you’ll find all the help you need for Virgin Media related problems and issues. This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. <link rel="stylesheet" href="/support/help/check-services/styles. It's up to three in total depending upon coverage. FAQs. The key difference – apart from the colour – is that a WiFi Pod (white) plugs straight into a socket, while a WiFi Pod. £8p/m extra or included with Gig1 or Volt. Virgin TV 360. Hi Ryan4922 . Hub Ethernet cable WiFi Booster Wired Booster Room 1 Room 2. Re: Wi-Fi pods never arrive. VM Agents confirm order of a WiFi Pod but nothing happens in Networking and WiFi Friday; WI-FI in Networking and WiFi Friday; New hub 5, new WiFi pod in Networking and WiFi Friday; Need WiFi Pod for 5x Router in Networking and WiFi Thursday; White wifi pods not connecting to new hub 5 in Networking and WiFi TuesdayAfter having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. At Virgin Media, our WiFi Hubs offer unlimited, lightning-fast broadband and 99. Right from the initial. However, you would soon pay off that cost by buying a "better" wireless solution that will be yours to own and use forever but it isn’t the simple plug and play option of the Pod (s). On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. You need to use the Connect app. So second hand ones don’t work I’m afraid. Browse. The home scan feature will guide you from room. The Passphrases of the SSIDs must match. I've gone into the Hub and everything is set-up as it should be: - Not in Modem Mode - 2. If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones. While connect to WiFi, Tap I’m ready. In response to leea56. Engineer from VM came over today. SHARE. The pods have been switched off since yesterday evening and I have plugged them in next to the hub and switched them on. Then Start the scan again. Tap Add a room, Tap the room you're in. So 1 out of 10 for customer service. Hi, Our WiFi is split in 2. At 1,130Mbps, Gig1 Fibre Broadband’s average download speeds are even faster, making this the fastest Virgin Media speed you can get for gaming. Sometimes you do need a second pod and the rare time, a 3rd. RE: Intelligent WiFi Pod. You might need to call 0800 953 9500 to activate the wifi pod. £8p/m extra or included with Gig1 or Volt. If you need others in future you will need to order these via the connect app or by giving us a call on 📞 0345 454 1111 or 150 from a VM landline. <link rel="stylesheet" href="/support/help/check-services/styles. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Then Start the scan again. Dave. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Very Insightful Person. SpeedQuickStart, set up and connections. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. Further exclusions & legal stuff apply. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. The pods can only be sent out one at a time too and there needs to be at least a week. 10 REPLIES. £5 a month extra doesn’t sound like much, but £60 a year. Solved: Hi just had a wifi pod delivered and setup but still have blackspots will it be possible for another pod to be sent out to me - 5072337 - 4. £8p/m extra or included with Gig1 or Volt. Best advice is calling 150 from a VM landline/Virgin Mobile at 8am and going through the cancellation route & explaining you just want a pod. The engineer that came out was very helpful but I requested a wifi pod to help with signal in spare room. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. The sounds of stroking and scratching the cardboard box, the tearing of tape an. Virgin Media Wi-Fi now offers an intelligent WiFi pod solution for getting WiFi throughout your home. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. QuickStart, set up and connections. Our new WiFi Max service allows you to have up to 3 pods. It’s airtime fairness feature helps share WiFi throughout the home so all devices (and people using them) get the connection they need from the Hub 3, 4 or 5. Then Start the scan again. (1) Mesh System, (2) Wireless router, (3) Wireless access point, (4) a pair of good quality Wifi Powerline Adaptors, or a combination of (2&3). Any advice would be appreciated. However since you only ordered your first pod on the 21st July we have to wait a minimum of 5 working days before sending another. I have just upgraded to Hub 5 from Hub 3. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. My current setup consists of 1gb Hub 4 and 3 wi-if pods. One mesh WiFi Pod working with the WiFi Hub should give great WiFi coverage around your home. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. With the pod (s) you should be aware of the following requirements for the pods to work with the Hubs. They’re coded to your router when you order them from Virgin. If that doesn’t do the job, we’ll send you up to a total of 3. I would be looking at a second and third wifi pod if needed. My virgin media app shows the pod working and having devices connected. However, they are no longer supported, as VM are now supplying WiFi Pods. At least 30Mbps download speeds in every room or £100 one-off credit. Pod will need reactivating on the New Hub - on your account so. TV box - 15 mins. Phone. The info below is a copy paste of the steps provided by @John_GS (Forum Team) in how to order them when using the Connect app. Disconnect your old Hub. So my pod suddenly stopped working, the light on it is just flashing. I would like to retain this ability and would prefer a WiFi pod with two ethernet ports as has been mentioned by some subscribers to the forum. Wi-Fi extenders work by running the broadband signal down the electrical wiring within your home. It’s backed up by our signal-boosting mesh WiFi Pods (if needed) and Intelligent WiFi service – at no extra cost with Gig1 Fibre Broadband and our Volt packages. There is no Wi-Fi detectable at all in two device locations. Learn more about the shiny new version of the app and how it can help you manage your home WiFi. <link rel="stylesheet" href="/support/help/check-services/styles. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. Let us know if you need any further. I have situated my router in the hall. 0, as part of Virgin's wireless network, these pods seem ideal as a simple "plug in and get set up" style. Consequently there is no way of scanning because Connect cannot connect at all- Wi-Fi hub not found. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Optimisation complete, Tap Rescan room, Tap Start Scan. Up to 3 WiFi Pods if needed. Our new WiFi Max service allows you to have up to 3 pods. Terms of guarantee vary by provider. It’s a simple solution and should work for you. What type of wireless boosters are there?. on 25-09-2023 17:10. Broadband, TV and Landline offers. Both ethernet and WiFi speeds have shown a small but noticeable improvement. Plume supports Ethernet backhaul. See where this Helpful Answer was posted. Plug the other end of the power cable into a wall socket. D01 C9W8Open the Virgin Media Connect app and follow the on-screen instructions to set up your Wi-Fi pod. I'm sorry to hear about the experience and issues you have had with both our services and when calling for support. Still hasn't sorted my issue and still really slow. So, a 50 minute broadband, TV and phone. Excludes broadband faults and broadband network outages. Joining in. 3) Smart WiFi is enabled. My Virgin Media; Shop; Help; Community FAQ Sign in. . After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Disable WiFi - Netgear. £8p/m extra or included with Gig1 or Volt. Connect the coaxial cable to your new Hub and secure it with a. If you have a WiFi booster please follow the next steps to get set up. Either spend around £100 on a decent entry level mesh wifi system (eg the TP-Link Deco M4 that I use, or the similar S4, but not the E4), or rent some VM pods that create a quasi mesh system. Broadband, TV and Landline offers. 75 MB/s)See the following page for details, including how to order online via My Virgin Media or through the Connect app.